Get in touch
Questions about an item, a submission or an offer — we would rather hear from you than have you guess.
Email us
The fastest way to reach a person. We answer every email, usually the same working day.
support@shellbarktrading.comChasing a submission?
The tracking page shows exactly where things stand, without waiting for a reply.
Track a submissionWhere to send items
Once you accept an offer, we send you a prepaid postage label. This will be included in your confirmation email.
Please don't post anything before then — without a label we have no way to match your parcel to you.
A note on security
We will never phone or email you asking for a card number, a PIN, an online banking password, or a payment from you. If someone contacts you claiming to be us and asks for any of those, it is not us — please tell us about it at support@shellbarktrading.com.