Frequently asked questions
Getting an offer
How much does it cost?
Nothing, at any stage. Valuation is free, postage to us is free, and there is no commission taken off your payment.
How long until I get an offer?
Usually one to two working days. Specialist lots — large collections, unusual militaria, anything needing outside verification — can take a little longer, and we will tell you if that is the case.
How do you decide what to offer?
We look at what comparable items have actually sold for recently. Then we factor in condition, completeness, and how quickly we expect to move it on. We would rather quote a fair number you accept than a low one you walk away from.
Can I sell several things at once?
Yes, we primarily purchase collections and assortments of miscellaneous items. Provided the collection fits in our largest postage option, we can accept It. (If the collection is too large to post, please contact us for support)
Postage and delivery
Who pays for postage?
We do. When you accept an offer you confirm the size and weight of your packed parcel, and we email you a prepaid, tracked label for it. You print it, attach it, and drop the parcel off. We also offer at home collection when accepting your offer If preferred
What if my items are damaged or lost in the post?
Parcels sent on our label are insured in transit up to the value of your offer, our maximum insurance coverage is £2,500. If your offer is higher than that, we will be in touch to make arrangements before you post. If something goes wrong in transit, you are covered — which is exactly why we ask you to keep your proof of postage and pack the items to the standards set by the Royal Mail.
Can I drop the item off in person?
Yes, by appointment. Email support@shellbarktrading.com with your reference and we will arrange a time at our Swansea intake.
Getting paid
When do I get my money?
On the same working day we verify your items. Verification is normally completed within one working day of your parcel arriving.
When do you need my bank details?
Only when you accept an offer. Getting a quote needs nothing more than photos, a description and your contact details. The bank details provided when accepting offers are encrypted the moment they arrive, and are only unlocked at the point of payment.
If something changes
What if my item is not as I described it?
We photograph the discrepancy, explain it, and send you a revised offer. You are free to accept it or decline it. If you decline, we post the item back to you free of charge on a tracked service.
Can I change my mind after accepting?
Yes, up until you post it. Just reply to any of our emails and we will close the submission. Once an item has arrived and been paid for, the sale is final.
My offer expired. Can I still sell?
Of course. Offers lapse after a week so our valuations stay honest — prices move. Get in touch quoting your reference and we will re-quote.
How long do you keep my details?
Bank details are deleted once a submission is complete or closed. Everything else is kept for as long as we need it for accounting and anti-fraud obligations, then removed. See the privacy policy for the detail.